FAQ - Michigan Opera Theatre

Accessible seating for patrons in wheelchairs is available in all price ranges on the orchestra level. When inquiring about tickets, please ask about these locations if you require special accommodations.

Elevators are in the Smith Lobby on the Madison Avenue side of the building.

Assisted listening devices are available on a first-come, first-served basis. Please see an usher to request this service, or visit the Guest Services desk located in the Vincent Lobby (Madison Street entrance). Although this is a complimentary service, we will request to hold a piece of personal identification while you are using the device.

Call the ticket office at 313.237.7464 if you have accessibility questions or concerns.

Children are welcome. However, all guests are required to hold a ticket, regardless of age. Babies in arms are not permitted. And, while we do not enforce a universal age limit for performances, we do ask parents to use their best judgement with regard to the appropriateness of individual performances for their own children. We ask all of our guests to be considerate of their fellow patrons so everyone is able to enjoy the performance without unnecessary distraction.

Coat Check is located at the Guest Services desk, in the Vincent Lobby (Madison Street side). Cost is $1.00 per coat. Please note that the Detroit Opera House does not accept responsibility for any personal articles that are not checked at the coat check.

There are a variety of food and beverage items available at multiple bar locations throughout the lobbies. Food is also available from the Cadillac Café. The Cadillac Café is always open before Detroit Opera House Events. Please visit the Cadillac Café page for more information.

Doors open 90 minutes before show time. Should you have additional questions please contact the Ticket Office at (313) 237-7464.

At any given performance you may see evening gowns and blue jeans. Most people dress somewhere in between, i.e., business attire or Sunday best. Formal attire is always welcome but most of our patrons reserve it for premieres and gala.

Most importantly, you should dress comfortably—”life is short, opera is long,” the saying goes—and remember that if you want to dress up, the opera provides a perfect excuse!

Doctors and parents are advised to leave their seat location (located on ticket) and our emergency number, (313) 237-3257, with their service or sitter in case of an emergency. Please observe the lighted exit signs throughout the theater. In event of fire or other emergency, please remain calm and walk—do not run—to the nearest exit. Our ushers are trained to lead you out of the building safely. A trained Emergency Medical Technician is on site during most events. See an usher or staff member to contact the EMT.

Ticket exchanges are available to Opera and Dance subscribers only. Otherwise, no exchanges are available for tickets to Detroit Opera House events. Should you have any questions regarding ticketing please contact the Ticket Office at 313-237-7464.

Latecomers will be seated only during an appropriate pause in the program. Late seating policies are at the discretion of the production, not Opera House management.

Reprints for tickets lost or stolen may require written proof of the show date and seat location detail. A police report may also be necessary. Tickets that can be verified as lost, stolen or not received may be reprinted and held for pickup on the show day. For more information, please contact the Detroit Opera House Ticket Office at 313-237-7464.

Lost & Found is at the Safety and Security Department Located at the Madison Stage & Administrative Office Entrance. Please see an usher if you have misplaced an article, or call (313) 961-3500. Items will be held in Lost & Found for 30 days.

There are two ladies’ restrooms: down the stairs off the Ford Lobby (Broadway Street entrance), and on the third floor Madison Street side (press “3R” on the elevator). Gentlemen’s restrooms are located under the Grand Staircase and on the third floor, Broadway Street side (press “3” on the elevator.) Both third floor restrooms are wheelchair accessible. A unisex, wheelchair accessible restroom is located in the Cadillac Opera Café.

Yes, guided tours of the Detroit Opera House are available by appointment only. For more information or to schedule a tour, please click here.

Performance Days: Please feel free to take pictures before or after the performance and during intermission, a trip to the opera or ballet is a fun occasion! However, photography or recording (audio or visual) during any performance is strictly prohibited.

Non-Performance Days: Unfortunately, we cannot open the Detroit Opera House to the public during non-performance days. However, if you are a part of a group that would be interested in signing up for a tour, you will then be more than welcome to take pictures of our beautiful theater. Please click here for more information.

Wedding, Engagement, etc. Photos: The Detroit Opera House allows exclusive photography access to couples who have booked their wedding reception with us. Click here for more information.